At the end of the training the counselors participated in so-called “aquarium” exercise. Two training participants tried on the roles of a counselor and a caller with gender identity issues. The rest of participants made assessment of the counselor’s mistakes and her wise decisions and then discussed what way of holding a conversation would be most tactful.
The counselors asked questions the callers turn to them with and told that SOGI information was important for all crisis counseling lines. For example, the callers often ask about sexual orientation on the children’s line because our country doesn’t have sexual education as such and kids often can ask question that embarrass adults only calling to phone counselor. Adult callers in their turn also often don’t know why some gender changes may happen to them, whether it is normal, and how it can be explained to others because of low level of gender knowledge.